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Privacy policy

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting for the StonewallJacksonHotel.com website.

Collected information
Personal information is information that is associated with your name or personal identity. StonewallJacksonHotel.com uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with StonewallJacksonHotel.com. We take seriously the trust you place in us.
StonewallJacksonHotel.com will not sell, rent or lease your personal information to others. In some areas of our website, you can request information, subscribe to marketing or brochure materials, register yourself or your company for access to restricted areas.

The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, and/or contact preferences. To personalize our websites, services or communications, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our website or services. Providing this additional information is optional.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. StonewallJacksonHotel.com collects and analyzes non-personal information to evaluate how visitors use the StonewallJacksonHotel.com websites. Non-personal data we collect may include the pages visited on the StonewallJacksonHotel.com website, unique URLs visited within StonewallJacksonHotel.com, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies. StonewallJacksonHotel.com web pages use cookies and other technologies for data analysis and personalization services.

Links to third-party websites
The StonewallJacksonHotel.com website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the StonewallJacksonHotel.com website. StonewallJacksonHotel.com does not control those sites or their privacy practices, which may differ from StonewallJacksonHotel.com's. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the StonewallJacksonHotel.com Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with StonewallJacksonHotel.com; that sharing is governed by that third-party company's privacy policy.

Children's privacy
StonewallJacksonHotel.com is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. StonewallJacksonHotel.com does not knowingly collect information from children under the age of 13 nor target its website to children under 13.

How we use your information
StonewallJacksonHotel.com uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to provide brochures and information, to communicate with you, to update you on events and specials, to personalize promotional offers and to enhance the StonewallJacksonHotel.com website.
Non-personal data is aggregated for reporting about StonewallJacksonHotel.com website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
Who we share your information with StonewallJacksonHotel.com will not sell, rent or lease your personal information to others.

Opting Out
StonewallJacksonHotel.com will not use your personal information for a different purpose than the one stated when you provided your data. To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, promotions, etc.), please select the e-mail "opt-out" or "unsubscribe" link included in each subscription communication

Keeping your information secure
StonewallJacksonHotel.com is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, StonewallJacksonHotel.com has in place appropriate physical and managerial procedures to safeguard the information we collect.

Changes to this Statement
If there are updates to the terms of StonewallJacksonHotel.com's online Privacy Statement, we will post those changes on this page, so you will always know what information we collect online, how we use it, and how we are committed to protecting your privacy.

Contacting us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact reservations@stonewalljacksonhotel.com.

Cookies

What's a cookie?


Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help make the website work better.


How do we use cookies?


We try to give you an advanced and user-friendly website in accordance with your wants and needs. To achieve this, our website uses the following types of cookies:


  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.

  • Functional cookies: We also use functional cookies to remember your preferences and help you use our website efficiently and effectively.

  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to make sure we continue to be interesting and relevant. The data we gather includes which webpages you've viewed, which referring/exit pages you've entered and left from, which platform type you've used, date and time stamp information, and details like the number of times you click on a given page, your mouse movements, scrolling activity, and the text you type while using our website. These analytic cookies may collect personal information.


How long do our cookies stay active?


The cookies we use have varying lifespans, depending on the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser anytime you want.


Do we use third-party cookies?


These analytical tracking technologies include: cookies, beacons, tags and scripts. Booking.com may also place cookies for its own purposes as further described in the privacy and cookie policy. The tracked information is used within Stonewall Jackson Hotel in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.


How can you manage your cookie preferences?


Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in your browser to locate the settings you need.


Security

What security procedures do we have in place to safeguard your personal information?


We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are allowed to access personal information in the course of their work.


Access to Information


How can you control the personal information you have given to us?


You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at suitehelp@booking.com. Please write “Request personal information” in the subject line of your email.
Keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date, or not relevant anymore for the purposes collected, we will update or remove it at your request. We request that you contact reservations@stonewalljacksonhotel.com. We'll respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, like record keeping or to detect fraudulent activities.


Contact Us


Stonewall Jackson Hotel controls the processing of personal information collected from the website and by the cookies. Stonewall Jackson Hotel at 24 South Market Street, Staunton, VA 24401, United States of America. If you have any suggestions, requests or comments about privacy, personal information, cookies, and how we handle personal information, you can send an email to suitehelp@booking.com.


Booking.com: We have teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, the Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. Even though we provide the content to this website, and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter into this website will therefore also be shared with Booking.com. This may include personal information such as your name, your contact details, your payment details, the names of guests traveling with you, and any preferences you specified when making a booking. Booking.com will send you a confirmation email, a pre-arrival email, and provide you with information about the area and the hotel. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com's global customer service staff allows them to respond when you need assistance.


Communication through Booking.com


Booking.com will offer you various means to communicate with us about your reservation through Booking.com. You can contact Booking.com with questions about your reservation from the My Booking Page, the Booking.com app, and using other channels that Booking.com may make available. Booking.com may access such communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that they believe may be of interest to you; and customer or technical support. They reserve the right to block the delivery of or review communications that they, in their sole discretion, believe may contain malicious content, spam, or may pose a risk to you, us, Booking.com, or others. Note, all communications sent or received using Booking.com communication tools will be received and stored by Booking.com.